IT Help

IT Help Options

If you are still experiencing issues, below is the list of places you can go for help.
Please look through the list of Applications and use the corresponding email address or phone number.
If you cannot find your Application, please choose one of the last 2 options, the one that sounds most like your application/issue.

Support E-mail Address	Applications
Applicationsupport@sunchemical.com	All investment applications such as SAP, BFC/Magnitude, Helios/Cognos, Avantis, Protean, Plumtree Portal, etc
SAP Security Issues	SAP Security issues(Authorization failures, Addition access request, new/modify user request, password issues etc.)
ServiceDesk@Sunchemical.com	IT infrastructures such as Servers,Laptops,Desktops,Networking, Domain User Accounts,Printers,Telephones,Cell Phones, Microsoft Office,Citrix
GPM_Gensight_Support@sunchemical.com	Gensight Support

If you need to speak to a helpdesk analyst,you can reach the service desk at:

Support Contact

Days of the week and support hours by geographic location

EMEA Service Desk:
+44(0)203 139 0139
Americas Service Desk:
+1-866-786-4457: Technical Support
Option1: SAP,Application Support,Atrion,BEA
Option2: All other Technical Support

EMEA	Mon-Fri 07:00 to 18:00 (GMT)
Americas	Mon-Fri 07:00 to 18:00 (Eastern)
Core Business hours	Mon-Fri 02:00 to 18:00 (Eastern)
After hours during regular business week	Mon-Fri 18:00 to 23:00 (Eastern)
Weekend Support	Log and refer only